FAQs
What is LuganoCityTours.com?
LuganoCityTours.com is a commercial product operated by San Nicola di M. De Gasperi, a sole proprietorship duly registered with the Commercial Register of Lugano, Switzerland.
All services offered through this website are provided and managed by the above-mentioned entity in accordance with applicable Swiss law.
How to book your tour with us?
Please send us your request via WhatsApp +41 78 310 43 35, and we will respond as soon as possible.
Email is also an option, but messages may end up in spam. Phone calls might not be answered immediately, as we may be assisting other guests on a tour at that time.
Using WhatsApp ensures the fastest and most reliable way to reach us.
Do you organize only private tours or also group tours?
LuganoCityTours.com offers a curated selection of tours designed primarily for private clients.
Should you wish to organize a tour for a group, we would be pleased to prepare a customized proposal with a tailored itinerary upon request. Please contact us to receive a personalized offer.
Why are your prices 20%–30% lower than competitors? Does this affect quality?
Absolutely not.
LuganoCityTours.com offers its services directly to clients without the involvement of intermediaries or third-party platforms. By operating without external commissions or reseller markups, we are able to offer prices that are approximately 20%–30% lower than many competitors—without compromising on quality, professionalism, or the overall guest experience.
What types of tours do you offer?
We offer a variety of experiences, including:
Historic walking tours in Lugano, Morcote, Gandria, San Salvatore Mt. Generoso Mt.
Verzasca Valley, Blenio Valley, Giornico, Bellinzona,
Monte Rigi & Lucerne, Rhine Falls & Zurich, Swiss Red Panorama Trains..
Food & wine tours highlighting Ticino specialties
Private and fully customized tours
In which languages are tours available?
Tours are commonly available in English, Italian, French and Spanish. Other languages may be arranged upon request and price may varies.
What is included in the tour price?
Inclusions vary by tour but generally cover:
Professional guide
Curated itinerary
Pre-arranged tickets (if applicable)
Food, beverages, and transportation are included only when specified in the tour description.
Meals, Tastings & Dietary Restrictions
Some of our tours include lunches, dinners, or tastings of local products as part of the experience.
If you have any food allergies, intolerances, religious dietary requirements, or specific dietary preferences, please inform us in advance. We will make every reasonable effort to accommodate your needs and coordinate with our partners accordingly.
However, guests participate in culinary experiences at their own risk. LuganoCityTours.com cannot accept liability for allergic reactions, food intolerances, or any other adverse health effects resulting from the consumption of food or beverages provided during the tour, including serious or life-threatening reactions. Guests with severe allergies are strongly advised to exercise personal caution and to provide detailed information prior to the tour date.
Do you have insurance?
Yes.
LuganoCityTours.com holds professional liability insurance (RC professionale) to cover all tours, as required by Swiss law. This ensures that both our clients and our operations are protected in accordance with legal standards.
Tour Payment
Payment for tours can be made in advance via bank transfer (IBAN) or credit card.
Full payment is required prior to the tour date to confirm your booking.
Cancellations – Terms and Conditions
More than 7 days’ notice before the tour date: no cancellation fee.
7 to 5 days’ notice before the tour date: 50% of the tour cost charged as a cancellation fee.
Less than 5 days’ notice before the tour date: 100% of the tour cost charged as a cancellation fee.
Please note: any public transport tickets included in the tour are non-refundable.
Additionally, a handling fee of CHF 20.- per person per tour applies to cover administrative costs.
What to Wear
The best approach is to dress in layers, depending on the season.
Boat trips on Lake Lugano are beautiful, but temperatures can drop quickly, and the same applies in the mountains. Comfortable walking shoes are highly recommended.
An umbrella is advised in case of rain—even in summer, sudden evening storms can occur. Weather in the mountains can change rapidly, and at higher altitudes, encountering snow is normal even during the summer months.
Dressing in layers allows you to adjust to changing conditions and stay comfortable throughout your tour.